Safaricom Retail Centres

Safaricom retail centres are defined through three brand principles: simple, honest, and transparent.

Our interior design work across their customer care and retail centers directly supports these values through strategic design choices.

Simplicity in design
We create intuitive spaces that are effortless to navigate, ensuring customers can access services without confusion or delay. Clean layouts and clear wayfinding make every interaction straightforward.

Honest and transparent environments
Open-plan designs eliminate barriers between staff and customers, fostering genuine connections.

Strategic lighting throughout each space creates welcoming, trustworthy atmospheres where customers feel comfortable conducting their business.

Security without compromise
While maintaining openness and accessibility, we integrate robust security measures that protect both customers and staff without creating a fortress-like environment.

Each location we've designed reflects Safaricom's commitment to these principles, creating spaces where the brand promise comes to life through thoughtful interior architecture.

We have created customer care centres in: I&M shop A and B; Moi Avenue; JKIA; Digo Rd; Eldoret; Village Market; Mega mall; Mega mall II; Kericho; Garden City; The Hub Karen; Two Rivers mall; Thika; Kisumu; Meru; Diani; Kisii; Kitui; Eastleigh.

Project status:

Most completed, some ongoing